Freight

Our Quote System

Where can I find the Serial Number on the couch?

Freight

• Generally, your purchase is quite large and many freight companies have neither the equipment or experience to handle these items. In Australia, we generally use TNT Specialised freight for our deliveries. While they are not normally the cheapest option, they do provide a tail-gate delivery to most destinations in Australia and have shown over the years that they can reliably deliver freight on time and undamaged. This is not a service level that we have always experienced when customers have chosen to use a cheaper alternative.
• Couches, tables and chairs are generally packed on a disposable pallet with a foam and cardboard cover.
• Our standard delivery is to the ground floor doorway only and does not include unpacking, positioning of your purchase and removal of the packaging. If access to this location is over uneven ground or up steps, the delivery is to the roadside.
• If you would like your purchase positioned in your rooms and the packaging removed, this can be arranged at a premium.
• Alternatively, if you would prefer to use your own transport arrangements we can arrange this for you. Products that need the protection of pallet packaging will be subject to a nominal packing charge.

Our Quote System

• This web site gives you the opportunity to view our products, options and pricing.
• Navigate to a product page where you will be able to see the GST inclusive price for the standard product
• Factory Fitted Options and Accessories can be selected from the drop-down boxes. [As different options / accessories are selected, the total price at the top of the page is adjusted accordingly.]
• Click on 'Request Quote' after amending the quantity if required
• A summary screen showing the part configuration chosen will appear with details of GST shown.
• Click on 'Request a Quote', complete the breif details and click on 'Submit Request'. [You will receive a copy of the email sent to us]
• We will send you a confirmation quote including freight costs and current availability to the post code you have specified.

Where is the Serial Number

You will find the serial number on the base of the Couch, table or chair close to the point where the lifting actuator is joined to the base frame.